Shipping policy

SHIPPING & DELIVERY POLICY

Effective Date: 4 September 2026
Last Updated: 4 September 2026

BrowPerfect currently offers delivery within South Africa.

1. ORDER PROCESSING

After successful payment, orders are normally processed within:

1–3 business days

Processing includes:

  • Payment verification;
  • Order confirmation;
  • Picking and packing;
  • Quality checking;
  • Preparing the parcel for collection by the courier.

Orders are not normally dispatched until payment has been successfully confirmed.

2. DELIVERY TIME

Once your order has been dispatched, estimated delivery is:

3–7 business days

Delivery estimates are not guarantees.

3. BUSINESS DAYS

Business days are Monday to Friday and generally exclude South African public holidays.

Orders placed after business hours, over weekends or on public holidays may begin processing on the next business day.

4. TRACKING

Where tracking is available, customers will receive tracking information through the contact details supplied during checkout.

Customers should ensure that their email address and telephone number are correct when placing an order.

5. DELIVERY ADDRESS

Customers are responsible for providing accurate delivery information.

BrowPerfect cannot be held responsible for delays or additional costs resulting from an incorrect or incomplete address supplied by the customer, subject to applicable consumer law.

6. FAILED DELIVERY ATTEMPTS

If a courier cannot complete delivery because nobody is available, the address is incorrect, access is unavailable or the recipient cannot be contacted, the courier may attempt to reschedule delivery or follow its standard delivery procedures.

Additional delivery charges may apply where a second delivery is required due to circumstances attributable to the customer, subject to applicable law.

7. DELAYS

Occasionally, deliveries may take longer because of:

  • Severe weather;
  • Public holidays;
  • Courier network disruptions;
  • High-volume periods;
  • Incorrect address information;
  • Remote-area delivery requirements;
  • Events outside our reasonable control.

If we become aware of a material delay affecting your order, we will make reasonable efforts to communicate the relevant information.

8. LOST OR MISSING ORDERS

If tracking indicates that a parcel has been delivered but you have not received it, please contact us immediately at:

browperfectsouthafrica@gmail.com

We will investigate the matter with the relevant courier.

9. INTERNATIONAL SHIPPING

Unless expressly stated otherwise at checkout, BrowPerfect currently ships within South Africa only.

International shipping may be introduced in the future and will be subject to separate delivery terms, customs requirements, taxes and applicable charges.

10. SHIPPING CHARGES

Applicable shipping charges will be displayed during checkout before the customer completes the purchase.

11. DELIVERY COMMITMENT

Our standard fulfilment target is:

1–3 business days processing | 3–7 business days delivery.

We aim to fulfil every order within the advertised timeframe while recognising that courier and external operational circumstances may occasionally cause delays.